Customer Service Agent (Digital) : Daraz

daraz career and job

Customer Service Agent (Digital) at Daraz

About the job

  • Target Date: 04/26/2021
  • Industry: Technology
  • Work Experience: Fresher
  • Salary: BDT 15,000
  • City: Dhanmondi
  • State/Province: Dhaka
  • Zip/Postal Code: 1209

Job Description

  • Provide quality service to the customer over online communication (eg: email, web chat, social media) to ensure smooth operation and positive customer experience.
  • Capture customer insights and escalate issues to other internal departments.
  • Maintain targeted KPI on a regular basis
  • Serve customers through digital channel with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance daraz brand image.
  • Maintaining high standard of service quality as per the requirement of the organization.


  • Graduation in any discipline from any reputed university.
  • Strong communication skills both in English & Bengali.
  • Proficient in typing is must (English & Bengali)
  • Should have the mind to work in shifting basis.
  • knowledge in MS Office.
  • Ability to work under pressure.


As per company policy.

Application Deadline : 26-April-21

About Daraz
Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace, and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations – Daraz Express (known as DEX) – to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group and is proud to carry its part of the mission to ‘make it easy to do business anywhere in the era of the digital economy. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments, and logistics to drive growth in its markets.

Job Source: Linkedin Job Posting