Executive Officer, Customer Services : MetLife
Executive Officer, Customer Services at MetLife Bangladesh
MetLife Bangladesh has published a circular for the position of Executive Officer, Customer Services
Job Scope
The incumbent will be responsible for providing face to face services to walk-in customers from any of the MetLife Customer Touch Points or Sales & Customer Touch Points located across the country. The key role is to identify and assess customers’ needs, provide appropriate solutions and build sustainable/meaningful relationship of trust through open and interactive communication. While serving customers he/she needs to follow communication procedures, guidelines, practices and policies.
Key Responsibilities
● Handling walk-in customers and provide services through communication of policy information using applicable administration systems, applications or tools.
● Executing changes/ correction of customer information (e.g., mobile number, address, etc.) using applicable solutions and following standard policy and procedures.
● Receiving customer requests/ documents using applicable solutions.
● Receiving complaint from customers and providing support or solutions related to escalations.
● Supervising ‘Over the Counter (OTC)’ Premium Collection Unit of same location.
● Preparing daily, weekly and monthly reports of associated task and sharing with appropriate authority in a timely manner.
● Promoting digital adoption as per the directives from management.
● Supporting business growth objectives of the Company.
● Performing administrative duties to manage the office and travelling to and/or supporting other Customer Touch Points if and when needed.
● Maintaining close liaison with Head Office while performing tasks associated with the above.
● Completing tasks assigned by management on a need-basis in a timely manner.
Educational Requirements
· Bachelor (4 Years)/ Master’s degree from any discipline
Required Experience
· Freshers are encouraged to apply. However, any exposure or experience in relevant field will be an added advantage.
Functional Competencies
● Strong interpersonal & communications skill.
● Strong problem solving, analytical and strategic capabilities.
● Advanced skills in Microsoft PowerPoint.
● Proactive attitude and ability to understand end-to-end processes.
● Ability to work under pressure.
● Commendable computer literacy.
Job Location
· Anywhere in Bangladesh in regional Customer Touch Points or Sales & Customer Touch Points.
Application Deadline: March 14, 2024
*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace
Job Source: Job Circular Link
