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Reservation Manager : Westin

Last Updated on May 1, 2022

Reservation Manager at The Westin Dhaka

The Westin Dhaka has recently published a job circular for Reservation Manager.

Vacancy:  Not specific
Employment Status: Full-time
Experience: At least 5 year(s)
Age: Age at least 28 years
Job Location: Dhaka, Dhaka
Salary: Negotiable

Job Context

Responsible for soliciting and managing of reservations sales-related opportunities. Manage and provide training and work assignments to Reservations Sales staff. Actively up-sell each business opportunity to maximize revenue opportunity. Achieve personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company

Job Responsibilities

  • Understand Markets & Maximize Revenue:
  • Identify new reservations sales business to achieve personal and property revenue goals.
  • Understand the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Close the best opportunities for the property based on market conditions and property needs.
  • Monitor same day selling procedures to maximize room revenue and control property occupancy.
  • Gain understanding of the property’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.
  • Conduct Daily Reservations Sales Activities:
  • Respond to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
  • Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Use sales resources and administrative/support staff effectively.
  • Assist in monitoring group reservation forecast data.
  • Coordinate with sales and Convention Services to process rooming lists and reservation cards.
  • Execute and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Assist with monitoring accuracy of reservation sales orders within tracking systems.
  • Track no-show reservations and processes charges as needed.
  • Check daily arrivals to ensure all necessary billing instructions are applied to reservations.
  • Manage wait list and prioritizes order of wait list contacts to be made.
  • Prepare work and maintenance orders.
  • Provide Exceptional Customer Service:
  • Support customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
  • Service our customers in order to grow share of the account.
  • Provide excellent customer service consistent with the daily service basics of the brand.
  • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Set a positive example for guest relations.
  • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Handle guest complaints and disputes following the instant pacification procedures.
  • Manage and Conduct Human Resource Activities:
  • Monitor reservations sales agents while on phone calls.
  • Develop, implement and maintain a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Utilize all available on the job training tools for employees.
  • Create monthly labor scheduling for team.

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Bachelor of Business Administration (BBA)
  • Skills Required: Leadership and Good Communication skill., MICROSOFT OFFICE

Experience Requirements

  • At least 5 year(s)
  • The applicants should have experience in the following area(s):
    Leadership, Problem solving and decision making, Reservation, Time Management
  • The applicants should have experience in the following business area(s):
    Hotel

Additional Requirements

  • Age at least 28 years

Job Location

Dhaka, Dhaka

Salary

  • Negotiable
  • Service Charge as per Hotel policy

Compensation & Other Benefits

  • Medical allowance, Performance bonus, Provident fund, Gratuity, Mobile bill, Insurance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
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Application Deadline: 30 Apr 2022



Job Source: Bdjobs Circular

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