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DBS Service Management Analyst : BAT

Last Updated on March 31, 2022

DBS Service Management Analyst at British American Tobacco (BAT) Bangladesh

British American Tobacco (BAT) Bangladesh has published a circular for the position of DBS Service Management Analyst

SENIORITY LEVEL: Mid-Level

FUNCTION: Digital Business Solutions

SALARY RANGE: Competitive Salary + excellent benefits + market leading bonus

LOCATION: Kushtia, Bangladesh

SENIORITY LEVEL: Mid-Level

FUNCTION: Digital Business Solutions

SALARY RANGE: Competitive Salary + excellent benefits + market leading bonus

LOCATION: Kushtia, Bangladesh

ROLE POSITIONING AND OBJECTIVES

The role is responsible for driving simplification within the portfolio through digital transformation and accelerate opportunities within the end market by orchestrating through the respective DBS functions and COEs teams while having a local team to run BAU support to the defined geography and department.

Reports to: DBS Services Manager

Reporting Level: Senior Level

Geographic Scope: Bangladesh

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Responsible for leading local DBS services teams and coordinating support across the application portfolio
  • Monitors and capture performance to ensure fulfilment of application services as per SLA
  • Performs ticketing and trend analysis as part of and in order to drive improvement plans via Service Review
  • Ensures continuous compliance and security review; driving remediation actions arising across the IDT services portfolio
  • Implements a regular review of user access and respective privileges within IDT as well as with the respective business functions
  • Participates in the local and Regional Change Advisory Board; supporting planning for any change deployment.
  • Ensures in-scope application stack is patched in a timely manner, and upgrades are planned in line with business needs as well as software / hardware end of life timelines.
  • Review monitoring and performance data from a capacity, availability and demand perspective to ensure a right-sized and accessible application service
  • Ensures timeliness, completeness, and accuracy of SOx operations for in-scope applications
  • Support simplification, application transformation, improvement initiatives and adoption of digital technologies in the geographic scope

CAN THIS BE YOUR FUTURE ROLE?

  • Good knowledge of IT Service Management standard methodology (ITIL) in specific process areas.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

  • Bachelor’s degree in technology, computer science, engineering or equivalent
  • Minimum 2-3 years’ work experience mainly in Technology Services with technical understanding of business application support
  • Practical knowledge of ITILV4, Lean and Agile methodology
  • Ability to handle stressful situations in a calm manner
  • Relationship management and conflict resolution skills
  • The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners – to articulate and remedy service level issues
  • Innovative thinking with service quality, and its improvement, within limits of costs and business direction

BENEFICIAL

  • Knowledge and management experience in digital technology (e.g. robotics, API, IOT, big data,) will be an added advantage

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies



BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Job Source: BAT Career

See All BAT BD Job Circulars

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