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Associate Officer, Front Desk : BRAC

Associate Officer, Front Desk at BRAC Learning Center | BRAC Career

Associate Officer, Front Desk job circular at BRAC Bangladesh

Location: Anywhere in Bangladesh
Date Posted: December 5, 2023
Last Date of Application: December 15, 2023

BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.


This position is responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.


  • Serve visitors by greeting, welcoming, and directing them appropriately
  • Receive and deliver all incoming and outgoing mail and packages
  • Informs visitors by answering or referring inquiries.
  • Notify respective personnel of visitor’s arrival information
  • Informs visitors by answering or referring inquiries.
  • Keep records of visitor and guest information in software & update accordingly
  • Maintain close coordination with security personnel and the telecommunications system.
  • Schedule meetings, and coordinate office activities.
  • Assist the guest and participant in filling up the registration card for their reservation.
  • Assign room and room keys to the guest.
  • Understand the importance of guests & provide all possible supports to the guests
  • Keep updated information on events being organized at the BRAC Learning Centre
  • Input feedback of participants and guests to the system and maintain the records
  • Support the guest and participant to fill-up the registration card for their reservation.


  • Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme’s goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
  • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
  • Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.


  • Interpersonal and Written  communication. 
  • Respect people’s sentiment 
  • Communication skills in Bengali & English
  • Knowledge of Customer Service Management
  • Basic knowledge of hospitality management
  • Basic computer knowledge
  • Stress Management and team work
  • Guest Service Management
  • Ability to work under pressure


Bachelor in any discipline from any recognized university.


Training/ Certification on Front desk Management/ Customer service will get preference


Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Maternity/ Paternity Leave and others as per policy

Application Deadline : 15 December 2023

Job Source: BRAC Career