Customer Due Diligence Officer: HSBC
HSBC Bank Bangladesh Career
Customer Due Diligence Officer – Wholesale Client Lifecycle Management, Wholesale Operations, Global Operations, Digital Business Services, HSBC Bangladesh
HSBC Bangladesh has recently published a job circular for the position of Customer Due Diligence Officer – Wholesale Client Lifecycle Management, Wholesale Operations, Global Operations, Digital Business Services, HSBC Bangladesh
About the job
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some career choices have more impact than others.
We are currently seeking an ambitious individual to join this team in the role of Customer Due Diligence Officer- Wholesale Client Lifecycle Management, Wholesale Operations, Global Operations, Digital Business Services.
In this role, you will:
- Manage the Customer Engagement strictly as per SLA with reduced error rates.
- Ensure the highest level of support to meet on-going business needs and Business Continuity during contingency situation.
- Set new standards in customer service and operational efficiency.
- Understand and implement the needs and requirements of the internal customers (WSB).
- Contribute to Overall Operating Efficiency (OOE) by proper usage of Time Capturing system to improve operating efficiency. Minimize operational error and logging errors into IQMS portal.
- Act as the secondary checkpoint for ensuring local and group Anti Money Laundering (AML) guidelines and the primary checkpoint for the identification of CDD related errors for onward submission to the group.
- Provide daily MI for onward submission to stakeholders and internal customers (WSB) for business forecast.
- Eliminate exposure to regulatory breaches (i.e. Money Laundry, Data Leakage etc.) as well group, regional or country adopted legal requirements (Sarbanes-Oxley Act (SOX), Foreign Account Tax Compliance Act (FATCA), Firewalls etc.)
- Ensure meeting HSBC internal control standards in line with group policy and maintain awareness of operational risk and minimize the likelihood of its occurring.
- Ensure the timely implementation of internal and external audit points together with any issue raised by auditors.
- Contribute to maintaining a high level of efficiency, productivity, and accuracy in processing in order to contribute to maximizing the bank’s profit and minimizing the cost.
To be successful in this role, you should meet the following requirements:
- Bachelor’s degree from a public/private university preferably from Business background
- Strong communication (written and verbal), interpersonal and time management skill; ability to learn quickly and to work within tight time frame.
- Good command in MS Office packages, especially in MS Excel.
- Strong knowledge on Central Bank’s guidelines/circulars, internal control requirements, and core banking operations along with HUB Knowledge will be added advantage.
- Relevant work experience in CDD/KYCs and job-related guidance knowledge.
- Strong Customer Services, time management and decision-making skill.
Please apply with your updated CV on, or before 3 April 2024.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Job Source: HSBC Job Circular
