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Client Services Manager : Berger Paints
Client Services Manager at Berger Paints Bangladesh Limited -Job Circular
Berger Paints Bangladesh Limited has recently published a circular for the position of Client Services Manager.
| Job Title | : | Client Services Manager |
| Function | : | – |
| Level | : | Entry |
| Location | : | Anywhere in Bangladesh |
Job Purpose:
The purpose of the role is to ensure consumer delight by successfully delivering application service with active supervision and follow-up. The role also involves promoting premium brands through flawless application by triggering consumer referral and repeat service purchase from Berger Experience Zone.
Responsibilities:
- To manage Express Painting Service (EPS) at the client end by deploying resources (painters and other accessories) and ensure complete customer satisfaction by monitoring the workforce on a regular basis.
- To initiate job after having a thorough site inspection and subsequent approval/agreement with the client regarding site condition, payment modality and job hand over date.
- To conduct extensive site visits for follow up and new client acquisition in coordination with dealers and local sales team.
- To ensure conformation of Standard Operating Procedure (SOP) during the service delivery time to attain optimum result.
- To train and lead the paint contractors and their team to ensure SOP is followed and maintained for ensuring smooth job handover at the customer end.
- To prepare color scheme for interior and exterior paintings as and when required by customer to ensure decorative business.
- To proficiently handle application related complaints and queries and provide solution at the fastest possible time.
- To provide technical support by visiting different customers as and when required.
- To provide service for paint consultancy as and when required.
- To develop paint contractors and provide training for EPS and Illusion designs to new/existing paint contractors.
- To demonstrate new/existing products and conduct briefing sessions for different types of channel partners.
- To prepare daily, weekly and monthly reports.
- To increase business opportunities through various routes of market.
- To focus on current design trends and develop accordingly to reach potential client segments.
Requirements:
- Bachelor’s in Business Administration or Interior Design from a well-reputed university.
- Experience of working in customer service function will be an added advantage.
Location: Dhaka, Bangladesh.
Deadline: 14 July 2024.
Job Source: Bdjobs Circular
