Customer Service Analyst : Citibank
Customer Service Analyst at Citibank N.A, Bangladesh
Citibank N.A, Bangladesh has recently published a circular for the position of Customer Service Analyst.
Citi Bank Customer Service Analyst Job Circular 2026 – Apply Now
Are you looking to kickstart your career with a leading global financial institution? Citigroup (Citi) has recently published a fantastic job opportunity for the position of Customer Service Analyst 2 at their Dhaka office.
If you are a fresh graduate or an entry-level professional looking to build a career in banking and client relations, this is a golden opportunity to join a team of over 230,000 dedicated professionals worldwide.
Job Summary At a Glance
| Category | Details |
| Organization Name | Citibank (Multinational Bank) |
| Job Title | Customer Service Analyst 2 |
| Job ID | 26947419 |
| Job Nature | Full-Time (On-Site/Resident) |
| Work Location | Dhaka, Dhaka Division, Bangladesh |
| Educational Requirement | Bachelor’s / University Degree |
| Experience Requirement | 0 to 2 Years |
| Published On | March 25, 2026 |
Key Responsibilities
As a Customer Service Analyst at Citi, your primary goal will be to provide top-notch support and resolutions to clients. Your daily tasks will include:
- Client Communication: Acting as the primary point of contact between external clients and internal teams to smoothly resolve any issues.
- Query Management: Ensuring all customer inquiries are handled quickly, efficiently, and strictly within departmental guidelines.
- Relationship Building: Developing and maintaining strong client portfolios through regular phone calls and face-to-face meetings.
- Problem Solving: Conducting thorough analyses to understand client needs and clearly communicating the final solutions.
- Proactive Updates: Keeping clients informed about any sudden market issues or system failures, providing them with continuous resolution updates.
- Risk & Compliance: Making smart business decisions by assessing potential risks, adhering to company policies, and maintaining the highest ethical standards to safeguard Citi and its clients.
Required Qualifications & Skills
To be successful in this role, candidates should meet the following criteria:
- Education: A Bachelor’s degree or an equivalent university degree from a recognized institution.
- Experience: 0 to 2 years of relevant experience. Candidates with prior customer service experience will get preference.
- Technical Skills: Strong computer proficiency and tech-savviness.
- Communication: Clear, concise, and highly effective verbal and written communication skills.
- Analytical Ability: Proven investigative skills with the ability to present complex concepts and influence positive change.
- Team Player: The ability to work smoothly under limited supervision within a collaborative team environment, consistently delivering high-quality results.
How to Apply
Citi is an equal-opportunity employer that values diversity. If you meet the above requirements and are ready to make a real impact, don’t miss this chance!
- Visit the official Citi Careers portal.
- Search for Job Req Id: 26947419 or look up jobs in Dhaka, Bangladesh.
- Fill out the online application form and submit your updated CV/Resume.
Job Source: citibank career
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