Planning Support Officer : British Council

Planning Support Officer at British Council Dhaka

British Council Bangladesh has published a job circular for the position of Planning Support Officer.

Planning Support Officer

About the job

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The purpose of this role is to support the Operations Planning function create a rolling plan for all exams activity across Bangladesh for all products, in accordance to compliance standards. The role holder need to identify requirements for venues, examiners, venue staff, test materials and equipment.

Main Accountabilities

Product Service Support

Assist Planning Manager in development of an overall plan / dashboard for all exam products – ‘the plan

Support creation of any detailed planning collateral eg spreadsheets for Schools May / June session

Analysis of Board websites or software ( Pearson Vue / Edexcel Online / CIE Direct ) for data to support planning

  • Liaise with Exams Systems team to support upload of Schools and Base data into BOSS
  • Ensure venues are set up correctly on BOSS and manages integration between BOSS and Planning and ORS2 to support effective customer journeys on the internet

Registration opening and closing for all products

Support for venue booking with Operations Planning Manager and Test Day Manager

  • Scheduling of IELTS ( and ESOL ) candidates for Speaking Exams
  • Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery in the team

Customer support

  • Receives and responds to enquiries from customers or via Customer Services
  • May be a specific point of reference on queries relating to an area of nominated expertise or responsibility, particularly CB exams or Aptis, or the management of a specific venue
  • Identifies where more complex issues require resolution by other people and refers them on accordingly
  • Recognises and understands the impact of incidents and alerts the team leader to any issues of concern that are likely to impact service delivery or customer experience.

Relationship & stakeholder management

  • Carries out instructions and requests from Team Lead and Operations Director efficiently and effectively.
  • Builds an understanding of who’s who within the overall team to enable effective resolution of issues
  • May interact with individual Customer queries, B2B customers, or Exam boards

Risk & Compliance

  • Monitor the overall exams plan to make sure it is complete, consistent, and accurate
  • Ability to spot and report on issues / gaps / duplications eg 2 products trying to book the same venue
  • Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times

Analysis & Reporting

  • Use of different technological platforms
  • Ability to spot and report on issues / gaps / duplications eg 2 products trying to book the same venue

Managing Self & Others

  • Plans and prioritises own work activities, which spread across different work streams
  • Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete activities, to ensure efficient delivery of services
  • Monitors task completion to agreed quality and time standards

Support for wider Exams Operation

  • Provides support for the wider Exams team when capacity is an issue at peak times
  • Activities could include Schools or IELTS verifications and payments
  • These will have a strong interface with Customer Services

Further Information

  • Number of positions: 1
  • Employment Type: Indefinite
  • Location: Dhaka, Bangladesh
  • Grade: 4
  • Deadline to receive applications: 8th of December 2023 (23:59 Indian standard Time)

Please note that all applications should be submitted in English only.

It is advisable to apply in advance to avoid any technical issues at the last moment.

Any queries please reach out to Anshul Gupta – Regional Resourcing Specialist MENA and South Asia ([email protected])

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

Job Source: Bdjobs Circular