Customer Service Executive, Call Center : The City Bank
Customer Service Executive (Temporary), Call Center at The City Bank PLC | City Bank Bangladesh Career
The City Bank Limited has recently published a circular for the position of Customer Service Executive (Temporary), Call Center.
Requirements
Education
- Bachelor/Honors
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Banks
Additional Requirements
- Good command in oral and written communication skills in Bangla and English.
- Very good in computer skill.
- Problem solving skill.
Responsibilities & Context
- The primary responsibility of the role is to provide superior customer service to both internal and external customers of City Bank and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes – answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
- Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
- Ensure superior service level to all customers by effectively understanding the customers need/ query and responding to it in a professional and timely manner.
- Maintain proper documentation of complaint/request records.
Workplace
Work at office
Employment Status
Contractual
Job Location
Dhaka
Maximum Salary: Tk. 30000 (Monthly)
Application Deadline: 25 Sep 2024
