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Guest Service Representative : Radisson Blu

ByDhakaDon

Last Updated on January 23, 2023

Guest Service Representative at Radisson Blu Dhaka Water Garden

Radisson Blu Dhaka Water Garden Hotel is currently hiring Guest Service Representative.

Vacancy

Not specific

Job Context

Customer Satisfaction and Loyalty Goals (Review Pro, Comment Cards, Quality Performance Review);

Job Responsibilities

  • Greets guests and processes hotel registration;
  • Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times;
  • Ensure all guest account details are correct and accurate;
  • Keeps current on hotel accommodations, services and area attractions;
  • Responds to customer inquiries for information;
  • Arranges for services requested by the guest by working with other departments as appropriate;
  • Processes customer credit at check-in in accordance with hotel policy;
  • Identifies and records special billing instruction and notifies Accounting;
  • Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller;
  • Liaising with housekeeping to ensure information is passed on for room requests and special requests;
  • Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy;
  • Accepts responsibility for accurately maintaining cash float;

Employment Status

Contractual

Workplace

  • Work at office

Educational Requirements

  • Diploma in Hotel Management/ High school diploma or equivalent degree, A level preferred;

Experience Requirements

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Care, Customer Service, Front Office, Guest Relation
  • The applicants should have experience in the following business area(s):
    Hospital, Hotel, Multinational Companies

Additional Requirements

  • Age at least 25 years
  • Both males and females are allowed to apply
  • One year hotel front office experience is preferred;
  • Excellent communication skills;
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork;
  • Strong Microsoft Office suite and reporting system skills;
  • Ability to work a flexible schedule;

Job Location

Anywhere in Bangladesh

Compensation & Other Benefits

  • As per company policy.

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Now



Application Deadline : 25 Jan 2023


Job Source: Bdjobs Circular

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