Customer Service Executive, Call Center : The City Bank
Last Updated on September 28, 2022
Customer Service Executive (Temporary), Call Center at The City Bank Limited
The City Bank Limited has recently published a circular for the position of Officer, Branch Banking. Minimum 4 years of Graduation or Master’s degree from any reputed university. Monthly Salary BDT 30,000.
Customer Service Executive (Temporary), Call Center
The City Bank Limited
Vacancy
Not specific
Job Responsibilities
- The primary responsibility of the role is to provide superior customer service to both internal and external customers of CBL and continuously strive to improve the level of service delivery. Other key responsibilities of the role includes – answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
- Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
- Ensure superior service level to all customers by effectively understanding the customers need/query and responding to it in a professional and timely manner.
- Maintain proper documentation of complaint/request records.
Employment Status
Contractual
Workplace
- Work at office
Educational Requirements
- 4 years of Graduation/ Masters in any discipline from a reputed university.
Experience Requirements
- At least 1 year(s)
Additional Requirements
- Age at most 30 years
- Both males and females are allowed to apply.
- Good command in oral and written communication skills in Bangla and English
- Very good computer skills
- Problem solving skills
Job Location
Dhaka
Salary
- Tk. 30000 (Monthly)
Application Deadline : 30 Sep 2022
Job Source: City Bank Job Circular
